At Frinzy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application. By registering or using our services, you agree to the collection and use of information in accordance with this policy, under the rules and provisions of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

User Information

When you register or interact with our app, we collect personal information such as your name, email address, mobile number, city, and category preferences. We may also collect your feedback, the societies you select, and any referral code used. If you make a subscription or redeem coupons, we may log the associated data like subscription type, dates, and max usage. We use this data to personalize your experience, validate coupons, apply discounts, maintain your profile, and offer relevant services. We also store your information securely in Google Firebase Realtime Database.

Cookies

Our app does not use browser-based cookies in the traditional sense. However, third-party services used within the app (such as Firebase Analytics or Google AdMob) may use identifiers or similar technologies to analyze user activity and improve service delivery. These identifiers help us understand user engagement, app crashes, and session behaviors for better optimization.

Links to Other Sites

Our app may contain links to third-party websites or platforms like Razorpay for payments or WhatsApp for direct messaging. These sites are not operated by us, and we strongly advise you to review their privacy policies. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

Information Sharing

We do not sell, rent, or trade your personal information. However, in certain cases, we may share information with vendors strictly for coupon validation purposes, where necessary for the functioning of our features (e.g., displaying business name and validating code use). We may also disclose your information if required by law, or in good faith to respond to legal processes, or to protect the rights, safety, or property of our users or the public.

Information Security

We take data protection seriously. Your information is securely stored using Firebase’s encrypted storage and access is restricted via role-based access rules. We use authentication systems to ensure only authorized users can access their profiles. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We advise users to keep their login credentials private and avoid sharing devices.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 18. If it comes to our attention that we have collected such information inadvertently, we will delete it immediately. If you are a parent or guardian and believe your child has provided us personal data, please contact us promptly.

Data Retention

We retain your personal data only as long as necessary to provide services, fulfill business and legal obligations, and resolve disputes. You may request for your data to be deleted or modified by contacting us through the support email.

User Rights

As a user, you have the right to access your information, request corrections, or withdraw consent to data usage. You can also request deletion of your account and data. To exercise any of these rights, contact us at our provided email. We will respond as per applicable legal guidelines.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in technology, law, or our services. We encourage you to review the policy from time to time. Continued use of our app after updates constitutes acceptance of the revised policy.

Grievance Redressal

In compliance with Indian IT rules, we have designated a Grievance Officer

to address your concerns. If you have any complaints, requests for deletion, corrections to your profile, or feel your data is being misused, you can write to

our Grievance Officer at:

– kohinoorarena@gmail.com

– +91-9878733345

We will acknowledge and resolve your concerns within the timeframe stipulated by Indian laws.